The 3 Most Common Problems Related to Login are:

  • Expired or invalid username and/or password - Call 1-800-390-7459 Option 4 or email for help.
  • Cookies not enabled - check the security setup in your browser to make sure cookies are enabled. Call if you need help.
  • The Date/Time function is not set correctly on your PC. Double click the Date/Time at the lower right corner of your Windows Tool Bar and reset the Date/Time, then click OK. requires that cookies be enabled on your browser. When you login, a cookie is created on your computer with only the following information: your user id and your facility id. This is to allow you to navigate without having to re-login each time you access a web page. Our cookies expire after 24 hours.

    What are cookies? A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information. Cookies are also usefull for online ecommerce and personalizing web pages. The actual Cookie is a very small text file and can be easily viewed by a text reader such as Notepad.

    Security? A Cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about your person. Early implementations of Java and JavaScript could allow people to do this but for the most part these security leaks have been plugged. But Cookies can be used to track where you travel over a particular site, This site tracking can be easily done without using cookies as well, using cookies just makes the tracking data a little more consistent.

    Even though all this preference information is stored in the same file on your hard drive, individual cookies can only be accessed by the site that created them. Some sites save your preference right on the cookie; some assign users ID numbers or encoded passwords and keep your preferences at their site; others use temporary cookies, which are deleted as you exit your browser.

    Most browsers can be set to alert you if a web site is trying to store a cookie. You can then choose to accept or decline the cookie. Declining a cookie can sometimes cause the web site to behave in a manner not intended.

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