FAQs

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Accuro Frequently Asked Questions

Who should I contact if I forgot my user name and/or password?

Please contact your Accuro account manager or call (877) 937-3600 Ext. 200 for assistance.

Who should I contact with coding and billing questions?

If you have specific coding or billing questions and are an existing Accuro client with appropriate permissions, you can access CodeCorrect Coach®, our value-added service which allows users to pose specific questions and receive answers from professionals in our Coding and Compliance department. Coach questions and answers are archived and searchable, so users can review information submitted by, and in response to, questions from other Accuro users as well.

I am interested in learning more about Accuro's products, who should I contact?

Please contact us at (877) 937-3600 Ext. 302 or abi-info@accurohealth.com for assistance.

Is Accuro a client or server installed software program?

No, Accuro is an Application Services Provider (ASP), which means that all our products are web-based and hosted on our secure servers for the convenience of our clients.

Does Accuro require the need for additional hardware or software purchases for implementation?

Since Accuro is an ASP and our products are accessed via the Internet, there is no additional hardware or software necessary. All our clients need is a web browser and internet connection.

How do users get access to product updates?

As an ASP model all updates and maintenance is performed by Accuro's IT professionals. Our clients have the confidence of knowing that each time they log-on to Accuro they are accessing the latest information available.

How often are the products updated?

Coding and Compliance professionals monitor changes in the regulatory environment. Because we are an ASP, we can update our products as those regulatory changes occur. Accuro's unique Informant e-mail service alerts go out to designated recipients as regulatory and policy changes occur that effect specific CDM line items within client's chargemaster file.

Will I need to employ additional IT resources to maintain Accuro's application?

No, all software changes, content updates and maintenance is performed by Accuro. IT involvement may only be necessary to resolve access and firewall issues.

What type of support does Accuro provide?

We offer a help desk for general questions and for account specific questions, account managers are available to support their clients with user needs; from basic user questions, to additional training needs, data file inquiries to workflow assistance. For more information please contact cc-support@accurohealth.com or (877) 937-3600 Ext. 200.

What browsers are recommended and/ or supported by Accuro?

Users need the minimum workstation configuration of Internet ExplorerT browser version 6.0 or above and ports 80 and 443.

What is the recommended Internet bandwidth to use Accuro?

The recommended Internet connectivity to access Accuro is 256K, but a T1 is preferred. Our products are accessed via the Internet using standard HTTP or HTTPS protocols.

Accuro Healthcare Solutions 2803 River Road, Yakima, Washington 98902      1-(877) 937-3600   Fax 1-(509) 453-5570

*HFMA staff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not endorse or guarantee the use of this product.  |  CPT® is a registered trademark of the American Medical Association.  |  AHA Coding Clinic is a trademark of the American Hospital Association.